Edson Jb Hossri
IT Sr Manager - Global Service Owner Itsm SAP Solution Manager @Johnson & Johnson
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WORK HISTORY
IT Sr Manager - Global Service Owner Itsm SAP Solution Manager @Johnson & Johnson
Raritan, NJ, US
Responsible for the service strategy for IT Service Management process using SAP Solution Manager. Accountable for the overall design and delivery of SAP Solution Manager services, including build and support. Responsible to define global and regional policies, processes, and procedures in adherence with standards including ITIL, SDLC and Portfolio Management. Build and Manage a global team of resources, who design, operate, and continually improve the service.Service owner of Solman overall capabilities including: Incident Management, Problem Management, Change Management, Impact Analysis, Monitoring, Document Management and Testing integration/automation.
EDUCATION
Universidade Federal de Itajubá
Bachelor of Engineering - BE, Computer Engineering
Instituto de Pesquisas Eldorado
Specialist, Analog Microeletronics
ABOUT EDSON JB HOSSRI
Results-oriented leader with a history of successful project delivery of impactful business solutions. Driven professional with diverse business experience through support of Consumer Sales, Finance, Supply Chain, and R&D across NA and LA. Ability to quickly learn new business processes and understand the big picture while providing technical expertise and creative solutions. ITLDP (JNJ Development Program) graduate with international work experience, rotations in the US and in Brazil.Specialties: Expertise B2B and Enterprise Application Integration ITIL Certified- Basic Business Partnering and Interpersonal Skills Creative Problem Solving Effective Communication Fluent in Portuguese, English, and Spanish
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