Edward Shorrock
Senior IT Manager | Apple Technologies | Agile / DevOps Specialist | Cloud Engineering | Technology Adoption
- Role
- Vice President - Head of Mac Engineering at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Edward Shorrock
I am an experienced technology manager specializing in managing technology teams and…
Experience
Vice President - Head of Mac Engineering
Apr 2020 — Present · Columbus, OH, US
Sr. Lead Engineer, Engineering Manager and Product Owner for JPMorgan Chase & Co.’s Mac program• Managed a team of engineers running the engineering of the Mac product line• Drove stability, audibility and usability of the Mac leading to a tripling of device adoption within the enterprise• Regularly communicated roadmap and product progress to senior leadership and internal clients• Overhauled the developer experience and, reduced audit issues by half while providing access to more applications• Grew team from 1 engineer to 5 full time engineers and 4 interns• Transitioned team from waterfall to a fully agile scrum workflow• Designed and implemented comprehensive device security and audit baselines• Designed, developed and implemented a custom containerized cloud first package and patch delivery system leveraging infrastructure as code and automated release and deployment to AWS public cloud• Integrated code deployment processes into CI/CD pipelines to speed packaging delivery and consistency• Strengthened relationship between engineering and Helpdesk reducing the feedback loop to speed problem resolution and feature delivery• Reduced time to get to new versions of macOS certified by 9 months• Developed and delivered global onboarding process reducing onboarding from 4 days to 30 minutes• Delivered keynote presentation at Apple’s North American Financial Services summit in 2020• Consulted with multiple other financial organization to encourage best practice sharing
Education
Cheshire Academy
High School, High School/Secondary Diplomas and Certificates
2002 — 2006
Capella University
None - Credits Only, Business Administration and Management, General
2018 — 2022
Skills
- Windows 7
- Mac Os X Server
- Customer Service
- Management
- Office 365
- Windows Xp
- Macos
- Os X
- Remote Troubleshooting
- Windows
- Networking
- Troubleshooting
- Apple Software
- Customer Satisfaction
- Automation
- Computer Hardware
- C++
- Technical Support
- IT Management
- Html5
- Computer Repair
- Team Leadership
- Leadership
- Mac
- Shell Scripting
- Skype
- Microsoft Office
- Servicenow
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