Ed Severance
Apple (drank the koolaid) - Love Italy - Hiking Sedona
- Role
- Retail Specialist Subject Matter Expert at Apple
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ed Severance
Recent cancer survivor with a new love for life! Experienced Apple call center Subject…
Experience
Retail Specialist Subject Matter Expert
Sep 2020 — Present · NC, US
Retail@Home SME (Subject Matter Expert) One of 30 SME’s that answered over customer requests from 1,300 chat specialists for post sales and support guidance. Trained chat team leaders how to effectively use applications in order to quickly discover & answer customer questions.SME point person for Inclusion and Diversity, Black@Apple. Attended Racial Equity Institute workshops to elevate SME team knowledge on creating a positive community influence within and outside of Apple.
Education
Capella University
Masters, Training and Performance Improvement
2007 — 2009
Southeastern University
BA, Religion/Communications
1974 — 1978
Western Carolina University
Certification, Project Management
2002 — 2003
Skills
- Hands-on Training
- Workshop Facilitation
- Instructional Design
- Performance Consulting
- Executive Coaching
- Management Development
- Training
- Online Training
- Performance Improvement
- Coaching
- Organizational Effectiveness
- Employee Engagement
- Blended Learning
- Recruiting
- Technical Training
- Staff Development
- E-Learning
- Strategy
- Team Leadership
- Public Speaking
- Training Facilitation
- Learning Management Systems
- Addie
- Career Development
- Performance Management
- Crm
- Employee Training
- Captivate
- Adult Learning Theory
- Instructor-Led Training
- Organizational Development
- Training Delivery
- Leadership
- Needs Analysis
- Management
- Team Building
- Leadership Development
- Soft Skills
- Experiential Training
- Personal Development
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