Ed Perez
IT Support Analyst @ Inhance Technologies | CyberSecurity Certified
- Role
- Information Technology Support Analyst at Inhance Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ed Perez
I solve problems across systems, security, and strategy. As an IT Operations & Security…
Experience
Information Technology Support Analyst
May 2018 — Present · Houston, TX, US
As an IT Support Analyst, I ensure our technology infrastructure runs smoothly and efficiently. Core Responsibilities• Technical Support: Provide in-depth support for computer hardware, operating systems, applications, and networks.• Problem Identification: Diagnose and troubleshoot issues.• Solution Research: Research and implement practical solutions for issues.• Escalation Management: Elevate critical problems to the appropriate teams for timely resolution.Network Management• Local & WAN Oversight: Manage local and wide area networks, ensuring optimal performance.• Critical System Maintenance: Maintain key systems, including operating systems, business applications, and security tools.International Site Management• Remote Support: To ensure uniform technology performance, offer proficient remote support for international sites.Team Collaboration• Cross-Team Coordination: Collaborate with IT team members to continually improve our technology infrastructure.Skills & Qualities• Communication: Leverage strong communication skills to facilitate interdepartmental relations.• Problem-solving: Utilize exceptional problem-solving skills to provide top-tier support.Continuous Improvement• Tech Evaluation: Continually assess new technologies to keep our infrastructure current.• Training & Support: Provide ongoing training and support to team members.
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