Ed Pepper

About Ed Pepper

Objective: Sales and Account Management 20+ years of consistently achieving sales goals and managing accounts in multiple industries of K-12 school services, category management software and consumer packaged goods. I own the sales process from prospecting to closing by promoting programs, products and services that meet client’s needs and achieve company revenue objectives. I’m passionate about building long-term relationships in order to retain accounts in a highly competitive market. I leverage existing client relationships to sell deeper and gain referrals for new business. I excel at being the primary point of contact to manage customer service issues and ensure customer satisfaction. Skills and competencies include: • Sales planning • Sales strategy • Prospecting and needs assessment/pain identification • Negotiation and closing • Account management and retention • CRM proficient- Salesforce • People-centric and customer-focused • Excellent oral and written communications • Well organized, highly motivated • Analytical problem solver Specialties: Sandler Sales Training certified, Salesforce.com certified, Microsoft Office: Excel, Word, Powerpoint and Publisher, Google office suite Contact info: e••••••••@gmail.com 77••••••32 Atlanta, GA

Experience

1. Sales Account Executive

   Lifetouch National School Studios

   Oct 2004 — Present · Atlanta, GA

   Drive sales and profits by initiating sales processes to attain new accounts and retain existing accounts for school photography and yearbook services and products.• Manage a $2.1 M book of business in 130 accounts• Closed average of four new accounts per year generating an average of $120k in net new revenue• Consistently achieve a 96% account retention rate to meet sales quota• Maintain 59% market share where seven companies compete for the business• Negotiated new pricing structure for portrait packages that provided 22% savings to consumers• Implemented online consumer marketing program which drove a 12% increase in buyers

Education

• University of Kentucky

  Bachelor’s Degree, Human Resources Management/Personnel Administration, General

• University of Kentucky

  Master of Business Administration (M.B.A.), Business Administration and Management, General