Edouard Piquet
Chief Operating Officer @Cross Border Xpress
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WORK HISTORY
Chief Operating Officer @Cross Border Xpress
Responsible for all aspects that deal with day2day operations for this unique bi-country innovative solution linking one airport to 2 countries (via Tijuana and San Diego), 24 x 365: • Customer Service • Customer Support • Voice of the customer program • CX improvements initiatives • Strategy for CX and volume growth, improving processes / policies / product delivery • Security • Parking Operations • Vendor and partner management (airlines, car rentals, retail stores) • F&B retail restaurants including Starbucks operations
EDUCATION
International University of Monaco
MBA, International Finance
University of Houston
Bachelor of Science, Hotel & Restaurant Management
Harvard Business School Online
Developing yourself as a leader
IPADE Business School
D1 - Management Development Program , Senior Leadership
SKILLS
ABOUT EDOUARD PIQUET
Edouard Piquet is an Operations and Customer Experience leader with over 35 years of…
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