Edouard Hesse
Product Implementation Lead @Traackr
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WORK HISTORY
Product Implementation Lead @Traackr
Paris, FR
Leading the implementation for complex Traackr features including DataX, social commerce, link tracking, payments, etc. which means working with clients from the beginning of the project and seeing it through to the end• Working with Product Marketing and the Customer Success team on selling the business value of the Traackr advanced solutions to existing clients• Creating a clients-wide strategy for how to implement advanced features by prioritizing clients and features based on existing initiatives• Developing and maintaining a measurement framework for adoption of these advanced solutions• Working in partnership with Product and Engineering to understand how the features work, as well as with external partners, and provide expertise on how those solutions should evolve in the future• Creating internal content to upskill the Traackr Customer Success organization including; Optimizing and coordinating the development of shared materials (decks, docs, etc.) within the CS team
EDUCATION
EM Strasbourg Business School
Master's degree, Marketing
Sciences Po Strasbourg
Master's degree, Business
Lycée Carnot
Prépa HEC, ECE
University of Saskatchewan
Business - marketing & finance
SKILLS
ABOUT EDOUARD HESSE
As a Customer Success Manager in the Software as a Service (SaaS) industry, I am passionate about making the entreprise successful in the digital world. Understanding my clients\' business objectives, I ensure that platform adoption is high thanks to its solving business challenges for stakeholders at every level of seniority, eventually leading to strong client retention and revenue growth.
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