Ed Mader
IT Service Manager | Shared Services Manager | Business Relationship Manager ➔ Healthcare / Academic Medical Centers
- Role
- Manager - End User Support Services at UNC Health
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ed Mader
Enhancing the efficiency and effectiveness of business operations by recommending…
Experience
Manager - End User Support Services
Jun 2019 — Present · Raleigh-Durham-Chapel Hill, NC, US
Leading a team of 30 Desktop Computer Support Specialists, I manage IT End User Support Services for three hospitals and 50 clinics in the University of North Carolina Health Care System, including the 905-bed main Medical Center in Chapel Hill, totaling approximately users and over devices. KEY CONTRIBUTIONS: Driving new productivity metrics for End User Support teams statewide; process improvements to provisioning user access to common software applications across the enterprise; critical endpoint hardware and software installation and support for large-capital location move and consolidation projects in the Triangle Area. THE RESULTS: Enhanced productivity and performance; reduced operational costs and errors; improved management reporting and record keeping, streamlined automated processes to reduce overall transaction time.
Education
Dartmouth College
Bachelor of Arts - BA
Skills
- Software Documentation
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Hipaa
- Hospitals
- Emr
- Management
- Process Improvement
- Leadership
- Healthcare Management
- Healthcare
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Ehr
- Graphic Design
- Customer Service
- Healthcare Information Technology (Hit)
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