Edmee R.

Experience

1. Senior Case Manager

   ACMH, INC.

   Oct 2024 — Present · New York, NY, US

   Responsibilities include direct client services, developing service plans, providing crisis intervention, supervising case managers, and serving as a liaison to community providers, landlords, and other agencies. The role requires managing caseloads, documenting client progress in a database, and complying with funder requirements. Core responsibilitiesDirect client services: Provide comprehensive case management, including assessments, crisis intervention, counseling, and assistance with obtaining public benefits, mental and physical healthcare, and daily living skills. Service planning: Develop, implement, and update client service and housing stability plans, focusing on strengths, needs, and goals. Caseload management: Oversee a caseload of assigned clients, conduct home visits, and monitor progress toward service plan goals. Supervision: Provide direct supervision and guidance to case managers, review their documentation, and ensure quality service delivery. Liaison and coordination: Act as a liaison between clients, community providers, landlords, and other stakeholders, building and maintaining a network of resources. Documentation: Maintain accurate, complete, and timely case records and documentation in compliance with agency and funder requirements, such as the CARES or AWARDS database. Key activitiesIntake and assessment: Conduct program intakes and comprehensive assessments for new residents. Advocacy: Advocate for clients with landlords, service providers, and other agencies. Referrals: Make referrals to community resources for services like employment, healthcare, and mental health support. Mediation: Mediate disputes, such as landlord-tenant issues, to help prevent housing loss. Program support: Assist program leadership with administrative tasks, program development, and staff meetings. Compliance: Ensure the program and client files comply with all applicable federal, state, and local guidelines and contractual obligations.