Eric Djibedjian

Vice President, France Customer Success Leader - Member of France Executive Committee @Salesforce

Paris, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2021 — Present

Vice President, France Customer Success Leader - Member of France Executive Committee @Salesforce

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EDUCATION

2012 — 2012

HEC

Executive Education

1997 — 1998

ESCP Europe

MS Marketing and Communication

1994 — 1997

Ecole nationale supérieure d'Arts et Métiers

1997

SKILLS

Business ProcessChange ManagementCrmSales&MarketingB2b MarketingProgram ManagementOrganizational DesignManagement ConsultingStratégieBusiness TransformationMarketing EffectivenessB2bSalesforce.comBusiness Process ImprovementTélécommunicationsStratégie ITDigital MarketingMarketing IntelligenceBusiness AnalysisCustomer ExperienceBusiness Process DesignBusiness StrategySocial CrmConsulting En ManagementRelational MarketingAmélioration Des Processus CommerciauxUnica Affinium CampaignIT StrategyMulti-Media Marketing CampaignsMarketing AutomationSales Force EffectivenessMulti-Channels Contact CentersSales EfficiencyMicrosoft Dynamics CrmSocial MediaTelecommunicationsPmoBtobStratégie Commerciale

ABOUT ERIC DJIBEDJIAN

7 years of experience in Success Management 17 years of experience in Management consulting (from Vision & Value to strategy to Business transformation). Huge expertise in Digital Customer Experience - Customer relationship Strategy, Customer centric vision, Customer journey, Sales Performance Management, Sales Efficiency, Relational marketing, Loyalty, Campaign management, Customer Service, Digital and social CRM. Multi-sectors knowledge : Telecom & Media, Financial Services, Automotive, Energy, Transportation, Retail 1 CPG, Manufacturing, public sector- Skills in : Program management, Change management, customer journeys re-engineering, Assessment & Business Case and \"International Transformation Program\" design and deployment.

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