Ediz Osman

Client Solutions Manager @TikTok

London, GB

Client & campaign management expert, working with advertisers and agencies to design, implement, and optimise campaigns to achieve advertisers\' performance objectives. Establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Key skills include: having a great focus on client service, ability to optimise marketing performance results and the capability to provide bespoke training and solutions to advertisers leveraging our unique ad product suite. Key skills- Analysis of advertisement campaign\'s performance data to offer clients data-driven business insights- Managing and growing post-sale client relationships of both branding and performance marketing product offerings by monitoring and analysing ad campaigns, and proactively taking the initiative to improve results and up-sell- Drive education on ad products & updates and share company best practices as relevant to client or agencies\' business- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign- Spot growth opportunities for clients by regular performance analysis and escalate business growth findings to all the cross functional team- Improve product feature adoption and consistently drive product improvement from market feedback with product and go-to-market strategy

University of Brighton

Bachelor of Science (BSc), Environmental Sciences

University of Brighton

Master of Science (MSc), Water & Environmental Management