Edison Garzon
Senior Transformational Services & Sales Leader - Delivering customer success objectives through innovative technology solutions
- Role
- Senior Director, North America Customer Success Enterprise Services at Citrix
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Edison Garzon
Customer-focused leader with extensive experience in outcome-driven initiatives which includes expanding professional services and sales organization to meet the demands of the enterprise markets. Recognized as a trusted advisor and known for developing work plans and accomplishing customer and team objectives on time within budget while mitigating risks. Uses a natural “lead by example” management style while empowering and coaching team members at all levels to exceed sales targets and customer satisfaction. Motivates and delegates team members, providing stretched, but achievable, goals. Analytical and data driven thinker, with an MBA, who demonstrates leadership amongst extended Services and Sales Management teams to increase market share and business growth. Bilingual in English and Spanish. Areas of expertise include: Executive Leadership | Business Development | Project Management | Service Delivery | Practice Development | Strategy Design & Execution | Talent Development | Sales Engineering | Organizational Agility | Operational Excellence | Customer Success Management | Cultural Awareness | Diversity
Experience
Senior Director, North America Customer Success Enterprise Services
Jan 2020 — Present · Miami-Fort Lauderdale, FL, US
Directed all activities and maximized Professional Services, Premium Support Services, and Customer Success Management in North America to drive high NPS, Services and Product subscriptions, customer retention, and solution selling. Reporting directly to Global Services VP.
Education
University of Florida
Bachelor's Degree
University of Florida
Master of Business Administration (M.B.A.)
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