Edison Mufali
Workforce Management
- Role
- Workforce Manager at Charter Communications
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Edison Mufali
Gather statistical information and create/update historical databases- Responsible for generating schedules that are aligned to the forecasted shortand long term call/workload demand to the interval level in support of business- Schedule all off phone activities such as offline work, team meetings,coaching, training etc- Self-education to stay current with new technologies, processes andprocedures- Processing with the NICE IEX tool for forecasting and scheduling- Gather and processing the daily, weekly and monthly reports for different activities of call center inbound.
Experience
Workforce Manager
Jul 2023 — Present · Riverview, FL, US
Education
Faculty of Natural Sciences
Bachelor of Computer Science, Informatics
2011 — 2015
Skills
- Team Management
- Microsoft Excel
- Programming
- Microsoft Office
- Html
- Communication Skills
- Databases
- Project Management
- Mysql
- Flexibility
- Marketing Research
- Market Research
- Microsoft Word
- Training
- Empathy
- Management
- Problem Solving
- Patience
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.