Edison Angulo

Educator @lululemon

London, GB

Part of the team in London at Regent Street, the biggest flagship store in Europe and setting the blueprint for future stores. Driving sales growth, brand awareness, and remarkable customer experiences in one of the biggest venues in Europe, welcoming over 10k customers daily from all over the world, & - First point of contact by welcoming customers, meeting their needs, and proactively identifying opportunities to upsell, exceeding expectations and building strong relationships that turn into loyalty. & - Delivered engaging product education on new weekly technical features and additional services, effectively communicating brand value and justifying premium positioning. & - Supported customers across in-store, phone, and online channels to meet diverse needs and consistently achieve sales targets. & - Resolved customer concerns by transforming issues into positive experiences, fostering loyalty and long-term customer retention.