Edin Reyes
IT Support Technician @Warner Pacific Insurance Services
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WORK HISTORY
IT Support Technician @Warner Pacific Insurance Services
Westlake Village, CA, US
User Support: Provide IT assistance to 800+ users across multiple locations, troubleshooting hardware, software, and network issues.•Device & Compliance Management: Enforce Intune policies, ensuring company devices meet security standards with BitLocker, Cisco Secure Client, and Umbrella Roaming Client.•Automation & Performance Optimization: Develop custom scripts to resolve system issues and enhance device performance.•Onboarding & Security: Provision and configure new hire laptops, set up Duo MFA, and enforce admin restrictions for security.•Infrastructure Upgrade: Leading a company-wide Dell laptop migration, improving performance and reducing reliance on Citrix.•Microsoft 365 & Active Directory: Manage user accounts, access control, password resets, and security configurations.•Mailbox & Access Delegation: Delegate and manage mailbox permissions and access to ensure seamless collaboration and secure data sharing.•Collaboration & Delegation: Work with Network, Security, Admin, and Product Support teams to resolve issues and delegate tasks efficiently.•Ticketing & Issue Resolution: Track and resolve IT requests using Jira, ensuring quick turnaround times.
EDUCATION
San Fernando Senior High School
High School Diploma
California State University, Northridge
Bachelor of Science - BS, Computer Information Technology
ABOUT EDIN REYES
IT Support Technician with 3+ years supporting users in hybrid environments at…
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