Edina Galfi
Customer Success & Marketing Manager @Olivo Cold Logistics
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WORK HISTORY
Customer Success & Marketing Manager @Olivo Cold Logistics
Auvergne-Rhône-Alpes, FR
Turnover: €9.5M40 employees including a 5-person sales teamManufacturer of insulated containers operating in the cold chain logistics BtoB market, serving the agri-food industry, healthcare logistics, and temperature-sensitive industrial transport sectors, with 70% of sales exported- Drive the shift to a customer-centric strategy: CRM implementation, customer journey redesign, and service offer structuring- Launch a customer listening & scoring program to anticipate churn, improve retention, and identify upsell opportunities- Create key Customer Success assets : usage guides, preventive maintenance tools, tutorials, and success stories- Boost engagement & satisfaction through surveys and proactive communications.Achievements : • Shifted the company toward customer-centricity with a new SaaS CRM and actionable dashboards.• Structured the service offer + repairability campaign, generating +600% growth and +34% more leads.
EDUCATION
IRUP
Certification MTO, Management de projet
Ecole EAC
Master's degree in Communication and Management, Honors
University of Paris I: Panthéon-Sorbonne
3-years university degrees in Art History
Europäische Schule Frankfurt am Main
European Baccalaureate
SKILLS
ABOUT EDINA GALFI
Hello and welcome on my profile!Customer experience is not a process, it’s a direction. At Olivo, we guide it through three pillars : Understand. Solve. Accompany.Understanding means exploring client needs, challenging satisfaction regularly and identifying opportunities to make cold-chain logistics a competitive advantage. Solving means designing solutions aligned with their operations, infrastructure and ROI expectations.Accompanying means empowering them with training, guidance, maintenance and sustainable end-of-life services. My focus as a customer success driven person :• Turn insights into measurable improvements• Build intuitive systems and cross-functional workflows• Equip teams to deliver consistent, project-driven support• Anchor the customer journey in sustainability and continuous improvementIf you\'re shaping the future of customer experience with intention and clarity, I’d love to connect.
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