Edi Amin
Lead Technical Support Specialist @OpenText
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WORK HISTORY
Lead Technical Support Specialist @OpenText
Waterloo, ON, CA
EDUCATION
University of Dhaka
Master of Science; of Applied Physics
University of Dhaka
Bachelor of Science (Hons); of Applied Physics
ABOUT EDI AMIN
With a steadfast dedication to cloud service excellence, my role as a Cloud Support Engineer II at Amazon Web Services (AWS) revolves around resolving complex technical issues and elevating enterprise customer experiences. Mastery in ITIL principles guides my approach to incident management and service improvement, ensuring adherence to high standards of service delivery and operational excellence. Leveraging specialized skills in network and application layer troubleshooting, I efficiently address challenges related to networking, monitoring, scaling, and various AWS services.
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