Ed G.

About Ed G.

Experienced technical project lead with detailed knowledge in enterprise-wide system and…

Experience

1. VP - Lead Servicenow Product Manager

   Citi

   Jun 2023 — Present

   My role as the Lead ServiceNow Product Manager is to be strategic and lead all development efforts on the ServiceNow SaaS platform by contributing to the directional strategy that aligns with key business initiatives and serving as the technical authority for the business. I will also develop communication plans that are required to guide, influence and convince colleagues and external customers on all platform matters. I will serve as the point of contact for all significant impacts on the platform and complex deliverables, and give advice and counsel related to the technology and operations of the business. • Build roadmaps and support the product backlog for the ServiceNow platform • Lead and manage working documentation for any product releases • Use or commission research, analysis, or focus groups to identify best-of-breed benchmarks for solving business problems • Identify innovations and lead \"test and learn\" experiments to create solutions that increase customer value • Define and measure the KPI\'s for the ServiceNow platform • Develop business and platform requirements for various platform components • Determine release goals for key functionality or components of the product • Identify best practices for continuous product development and improvement

Education

• Michigan State University

  Bachelor of Science, Computational Mathematics

  1986 — 1992

• Jared W Finney High School

  High School Diploma, Pre-College

  1982 — 1986

Skills

• Pmp
• Itil
• Project Planning
• Requirements Analysis
• Technical Support
• Business Analysis
• Infrastructure
• Program Management
• System Deployment
• Software Documentation
• Sdlc
• Strategy
• Business Process Improvement
• Process Improvement
• IT Strategy
• Troubleshooting
• Leadership
• Release Management
• Enterprise Software
• System Administration
• Management
• Data Migration
• User Acceptance Testing
• Analysis
• Vendor Management
• Integration
• Disaster Recovery
• Project Portfolio Management
• Pmo
• Crm
• Project Management
• Team Leadership
• Software Project Management
• Databases
• Sharepoint
• Business Intelligence
• Change Management
• Resource Management
• Quality Assurance
• Visio