Edgardo Reales
Helping growing businesses cut costs & scale growth with AI & Automation | $100M+ value created | VP/Sr. Director of Operations & Transformation
- Role
- Ai & Operations Transformation Advisor at Quan-Tek
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Edgardo Reales
I am an enterprise transformation executive with over 15 years of experience redesigning…
Experience
Ai & Operations Transformation Advisor
Aug 2024 — Present · Miami, FL, US
Advise executive teams on enterprise operating model redesign and AI-enabled transformation initiatives. Lead structured mandates across sales, service, and administrative functions to improve lifecycle performance, cost efficiency, and organizational scalability.Key Achievements:• Reduced customer acquisition costs by 40% through AI-enabled lead qualification and commercial workflow redesign• Deployed AI-driven sales and service workflows enabling 24/7 engagement and reduced manual intervention• Designed AI-supported CRM automation and onboarding systems to accelerate time-to-value and improve productivity
Education
University of Pennsylvania - The Wharton School
Executive education
Universidad del Norte
Especializacion admistracion empresas
Universidad del Cauca
Engineer's degree
Pontificia Universidad Católica de Chile
Master of Business Administration - MBA
Skills
- Telecommunications
- Gprs
- Product Management
- Wireless
- Network Design
- Gsm
- Mobile Devices
- 3g
- Vas
- Business Development
- Ip
- Business Strategy
- 2g
- Umts
- Mobile Communications
- Project Management
- Core Network
- Bss
- Ss7
- Lte
- Wcdma
- Team Leadership
- Management
- Team Management
- Strategic Planning
- Strategy
- Integration
- Wireless Technologies
- Value-Added Services (Vas)
- Universal Mobile Telecommunications System (Umts)
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