Edgardo E. Zaldivar

About Edgardo E. Zaldivar

Accomplished technical professional with a strong track record in technical support…

Experience

1. Senior Engineer

   Verisk

   Oct 2017 — Present

   Analytical and technical support of new and existing computer systems; conferring with users and department heads to determine types of standard hardware and software required. Management of computer groups and users via Jamf, Microsoft SCCM, Active Directory, Azure AD, Microsoft Exchange, and Intune. Office 365 administration. Device Management via Microsoft Intune Company Portal, Jamf, and Azure Endpoint Manager. SME for macOS and Jamf management of endpoint devices. Developed supporting documentation, training, and user guides for macOS enterprise environment. Project manager of Windows hardware refresh project from Microsoft Surface machines to over 700 current Dell devices. Project manager for annual summer intern hardware and software deployment and retrieval project. ServiceNow auditing and system upgrades in collaboration with ServiceNow admin team. Imaging, configuring, and deploying Mac and Windows desktops, laptops, and virtual machines utilizing Autopilot process. Remote management and monitoring via GoToAssist/RescueAssist. Okta administration and Two Factor Authentication setup. Track and document all tasks and incidents via ServiceNow CRM tracking system, to review, acknowledge, remedy, and resolve all assigned end user tickets in a timely manner. Remote VDI support via VMware vSphere. Microsoft 365 Administrator: user administration, assigning product licenses and group memberships. Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.

Education

• Borough of Manhattan Community College

  Associate’s Degree, Video Arts and Technology

• Georgia State University

  Bachelors of Arts, Sociology

Skills

• Data Warehousing
• Windows
• Training
• HR Policies
• Dynamic Host Configuration Protocol (Dhcp)
• Time Management
• Adp Payroll
• Human Resources
• Employee Relations
• Microsoft Office
• Crm
• Gotoassist
• Vmware
• Active Directory
• Linux
• Networking
• Ios
• Cobra
• Os X
• Bomgar
• Voip Protocols Sip
• Conflict Resolution
• Domain Name System (Dns)
• Management
• Public Speaking
• Onboarding
• Customer Service
• Recruiting
• Event Planning
• Internet Protocol Suite (Tcp/Ip)
• Android
• Leadership
• Employee Benefits
• Applicant Tracking Systems
• Remote Desktop Protocol (Rdp)
• Customer Relationship Management (Crm)
• Payroll
• Deferred Compensation
• Fmla
• Bmc Remedy Ticketing System