Edgar Avellan

About Edgar Avellan

Senior Microsoft 365 Engineer with 15+ years of IT experience and deep expertise in Teams, SharePoint, OneDrive, Intune, and Azure. Specialized in Teams Voice, policy configuration, and QER performance tuning.Proven track record supporting Microsoft 365 tenants across hybrid and cloud-only environments. Skilled in PowerShell automation, endpoint policy management, and leading enterprise deployments—including for Microsoft’s top Commercial, GCC, and GCC High customers.Served as a bilingual English/Spanish-speaking SME and LATAM team lead, delivering technical solutions and driving Microsoft 365 adoption across Latin America and North America. Experienced in cross-functional collaboration, technical documentation, and mentoring delivery teams on Modern Work initiatives.

Experience

1. Enterprise Voice Engineer (Rtc Ops)

   Bank of America

   Aug 2025 — Present · Charlotte, NC, US

   Supporting real-time communications with a focus on enterprise voice platforms. Skilled in Microsoft Teams Voice, SBCs, and hybrid integrations across modern and legacy systems.

Education

• Miami Dade College

  Associate's degree, Management Information Systems

  1999 — 2001

• Florida State University

  Bachelor's degree, Information Systems

  2002 — 2005

Skills

• Information Technology
• IT Management
• Laptops
• Databases
• Systems Analysis
• System Administration
• Troubleshooting
• Customer Service
• Software Documentation
• Sdlc
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Integration
• Printers
• IT Service Management
• Information Assurance
• Testing
• Sharepoint
• New Business Development
• Active Directory
• Windows Server
• Hardware
• Disaster Recovery
• Technical Support
• Business Analysis
• Sql
• Visio
• Networking
• Software Project Management
• Telecommunications
• Servers
• Analysis
• Management
• Team Building
• Network Administration
• Project Management
• Software Installation
• Requirements Analysis
• Switches
• Leadership