Edgar Lewis
Transforming contact centers with Generative Agents @ ASAPP | AI , Cloud
- Role
- Cx Consultant at ASAPP
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Cx Consultant
Oct 2024 — Present
Responsible for facilitating contact center systems assessment ( including business case ROI development) procurement, and implementation.Advance customized solutions, as necessary, to ensure appropriate support for clients.Coordinates closely with sales, support, and service resources to align solution design with customers’ business requirements. Point of contact for client concerns and escalations. Responsible for establishing operational foundation including creation and adoption of process and procedures.
Education
Saint Leo University
Health Care Management
Shaw University
Health Care Administration
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