Edgar E.
IT Help Desk Specialist | Aspiring SOC Analyst | Turning Frontline Support Experience into Proactive Threat Detection and Security Awareness
- Role
- Service Desk at CompTech Computer Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Edgar E.
I recently completed my Master’s in Information Technology with a focus on Cybersecurity,…
Experience
Service Desk
CompTech Computer Technologies
Jan 2024 — Present · Denver, CO, US
Provide first-line and escalated technical support to end users, including executives, staff, and coaches, ensuring timely resolution of IT issues.• Troubleshoot and resolve hardware, software, and Microsoft Office/email problems, minimizing downtime and maintaining productivity.• Perform laptop imaging, backups, workstation setup, and general maintenance, while maintaining accurate documentation of issues and resolutions.• Conduct minor network troubleshooting and ticket escalation as needed, consistently delivering exceptional customer service in high-visibility environments.• Conducted user access audits and privilege reviews in alignment with federal security standards, ensuring consistent compliance and reducing access violations.
Education
University of Maryland Global Campus
Bachelor's degree, Psychology
Purdue Global
Master's degree, Information Technology/Cybersecurity
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