Ed Gagnon
President at Customer Service Solutions, Inc.
- Role
- President at Customer Service Solutions, Inc
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Ed Gagnon
Enjoy helping organizations improve how they serve customers, create a more positive and cohesive culture, and grow their business.
Experience
President
Customer Service Solutions, Inc
Jul 1998 — Present · Charlotte, NC
Improve company culture, client retention, and sales through strategic planning and consulting, client research, and training.
Education
Queens University of Charlotte
MBA
1996 — 1998
Furman University
B.A.
1983 — 1987
Skills
- Coaching
- Mission, Vision, Values Development
- Patient Satisfaction Improvement
- Training
- Strategy
- Strategic Planning
- Market Research
- Customer Service
- Customer Service Training
- Call Centers
- Performance Management
- Survey Research
- Data Analysis
- Leadership
- Business Strategy
- Process Improvement
- Mystery Shopping Project Design/Delivery
- Customer Service Consulting
- Management Consulting
- Project Planning
- Touch Point Planning
- Customer Relations
- Customer Retention
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