Ed Everhart

About Ed Everhart

Quality Strengths and Knowledge• Knowledge of ISO 9001:2015 and ISO 14001:2015 with experience overseeing all aspects of ISO compliance, including becoming and remaining certified, for a manufacturing facility.• Knowledge of and experience with ISO/TS 22163:2017 and International Rail Industry Standards (IRIS) including overseeing all aspects of compliance to the standard and ensuring continued facility certification for a manufacturing facility.• ASQ Lead Auditor certification to both ISO 9001:2015 and ISO 14001:2015 standards.• Experience effectively managing Corrective Action, First Article Inspection, Supplier Quality, and Warranty programs.• Experience with quality/Six Sigma tools such as PFMEA’s, PPAP’s, SPC, statistical analysis, and root cause analysis.• Focus on mentoring, training, and creating a team environment through leadership to improve a company at all levels.Lean Manufacturing Strengths and Knowledge• Ability to serve as a Lean Manager who will achieve continuous improvement by increasing production and reducing cost.• Experience planning, coordinating, and leading continuous improvement/kaizen events in all aspects of a company.• The ability and knowledge to apply and teach Lean manufacturing tools to my teammates. Professional Strengths and Knowledge• Excellent leadership skills with 10+ years of experience supervising and directing associates at varying levels of an organization.• Excellent with Microsoft Office programs, Minitab, SAP programs, and Visual Basic• Strong written and verbal communication skills.Six Sigma Green Belt certified• Ability to achieve goals by effectively selecting and applying the right Six Sigma tools for each application.• Experience leading quality improvement projects to analyze and solve quality problems.

Experience

1. Quality and Customer Service Manager

   Dellner - A Wabtec Company

   May 2016 — Present · Charlotte, NC, US

   Responsible for the Quality and Customer Service departments and personnel at Dellner\'s two U.S. locations in Charlotte, NC and Roseville, CA. My duties as Quality Manager include overseeing the Business Management system to ensure compliance to ISO 9001:2015, ISO 14001, ISO/TS 22163, and IRIS standards. I am also responsible for establishing and managing our Key Performance Indicators (KPI\'s), overseeing the audit program including internal audits, supplier audits, and audits by certifying bodies. I work to identify and resolve both internal and external quality issues. I\'m responsible for ensuring quality is implemented in every step of the manufacturing process from the supplier to the customer and monitoring the cost of quality to ensure our continued success. My responsibilities in Customer Service include making sure that all issues identified in the field are quickly and correctly investigated to identify the root cause and the necessary corrective actions. I am also responsible for ensuring that the issue is resolved by a team of dedicated Customer Service Engineers and Field Service Technicians. I have direct reports in both departments at both U.S. facilities, so I have experience managing large teams at all levels of the organization at multiple locations.

Education

• Western Carolina University

  Bachelor's degree, Business Administration and Law

  2016 — 2020

• Cleveland Community College

  Associate’s Degree, Electrical Engineering Technology

  2005 — 2008

• Cleveland Community College, Shelby NC

  Associate’s Degree, Business Administration and Management, General

  2009 — 2013

Skills

• Account Management
• Iso Standards
• Quality System
• Manufacturing
• Quality Assurance
• Scada
• Workplace Safety
• New Business Development
• Electrical Engineering
• Automation
• Business Process Improvement
• Continuous Improvement
• Lean Six Sigma
• Quality Management
• Product Development
• Key Account Management
• Variable Frequency Drives
• Iso 14001
• Statistical Data Analysis
• Six Sigma
• Quality Auditing
• Engineering
• Iso 9001
• Process Improvement
• Lean Manufacturing
• Sales Management