Eder Morales
Technical Support Engineer @ Ivanti
- Role
- Technical Support Engineer at Ivanti
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Eder Morales
Technical Support & Field Engineer with 5+ years of experience in networking, systems…
Experience
Technical Support Engineer
May 2024 — Present · South Jordan, UT, US
Provide advanced troubleshooting and resolution of escalated customer issues, collaborating with internal teams to ensure Ivanti Wavelink solutions meet client needs and maintain high satisfaction levels.• Utilize expertise in networking and systems administration to diagnose complex software and connectivity issues across Windows/Linux environments.• Pull and analyze logs to troubleshoot system performance and applications, ensuring a swift resolution and minimal downtime for users.• Manage support through multiple communication channels (email, voice, and chat) while maintaining accurate and detailed records in a ticketing system.• Escalate incidents and work closely with specialist groups to provide collaborative solutions when necessary.
Education
Universidad Tecnológica de Tula - Tepeji
Bachelor of Business Administration - BBA, Business Administration and Management, General
2009 — 2013
Brigham Young University - Idaho
Bachelor of Science - BS, Computer Software Engineering
Ensign College
Associate's degree, Networking, Cyber Security, Business Intelligence
2018 — 2020
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