Eden Poole-Kroner

About Eden Poole-Kroner

I love all things SaaS and all things implementation. I ensure customers meet their deadlines while achieving their business goals, whether it\'s onboarding SMB/Enterprise CPG brands across 300+ retail integrations or rolling out last-mile logistics software for enterprise shippers and carriers.Currently leading Professional Services Implementation at Alloy.ai, where we provide visibility into retailer data so big brands can make bigger decisions and make (more) money. Complex timelines, multiple stakeholders, tight deadlines? That\'s the fun part. With a focus on scaling professional services teams, building repeatable processes, and driving real time-to-value, I\'m equipped to lead teams and design scalable implementation that guarantees success, ROI, and on-time delivery.

Experience

1. Alloy Ai

   Alloy.ai

   Present

Education

• St.Edward's University

  B.A, Secondary English Education

  2006 — 2010

Skills

• Microsoft Office
• Research
• Data Analysis
• Advertising
• Troubleshooting
• Excel
• Teaching
• Microsoft Excel
• Customer Service
• Consulting
• Databases
• Schema
• Css
• Remote Troubleshooting
• Database Design
• Reports
• Employee Training
• Client Education
• Manage Client Relationships
• Configurations
• Software Documentation
• Training
• Html
• Management
• Technical Support
• Access
• Powerpoint
• Business Analysis
• Outlook
• Crm
• Social Media
• Customer Relationship Management (Crm)
• Leadership
• Microsoft Word
• Strategic Partnerships
• Strategy
• Business Process Improvement
• Team Leadership
• Customer Retention
• Communication