Eden Assefa
Crisis and Access Specialist @Protocall Services, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Crisis and Access Specialist @Protocall Services, Inc.
Conduct phone consultations with consumers, creating a safe space for individuals experiencing emotional distress or mental health issues-Establish rapport with clients to foster engagement and trust, encouraging open communication about their concerns-Perform dynamic assessments to evaluate client risk levels, implementing risk mitigation strategies as necessary-Maintain accurate and thorough documentation of client interactions and interventions in real-time during calls-Provide clients with a comprehensive list of available mental health resources and information tailored to their needs-Collaborate with clients to identify healthy and safe coping mechanisms and develop personalized safety plans-Respond effectively to emergency situations, providing immediate intervention as required while adhering to organizational protocols-Maintain calmness and professionalism in high-pressure situations, demonstrating the ability to multitask effectively in a fast-paced environment-Engage in ongoing training and development to stay informed about best practices in crisis counseling and mental health resources.
EDUCATION
Community College of Philadelphia
Associate's degree, Criminal Justice and Corrections
PennWest California
Master of Arts - MA, Arabic Linguistics
West Chester University of Pennsylvania
Bachelor of Science - BS, Criminal Justice
The Chicago School
Master of Arts - MA, Clinical Mental Health Counseling
ABOUT EDEN ASSEFA
I hold an undergraduate degree in Criminal Justice and a M.A. in Arabic Linguistics…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.