Eddy Kasanda Ndala
Bilingual Senior IT Support Specialist IT Field Operations @Amcor
Signup · Get unlimited contacts
WORK HISTORY
Bilingual Senior IT Support Specialist IT Field Operations @Amcor
Responsible for the implementation of Group IT service standards and support processes across all sites.• Responsible for the quality of the IT services delivery at the sites• Project leadership in sites for all IT infrastructure and support process changes for IT shared services• Coverage of critical IT issues at the sites• Short term holiday or sick time resourcing for other sites remotely or within reasonable travel distance• Installing hardware / troubleshooting PC hardware • Printer management • Security (alignment with IT policies) • Contracting / maintenance contracts • Licensing responsibilities for recording and tracking site-based software usage• Remote hands for Server and Network maintenance.• End user education • Asset management • Purchase / Order (computer consumables) on behalf of authorizing department head• Mobile phone / telecom troubleshooting and support.• Software rollouts • Disaster recovery / business continuity plan maintenance and local testing as per policy• Backup and restore. • User management • Documenting (knowledge, procedures, etc.)
EDUCATION
CDI College
Diploma of Education, Cybersecurity Specialist
NPower Canada
CompTIA A+, Information Technology
NPower Canada
Google Associate Cloud Engineer, Information Technology
ABOUT EDDY KASANDA NDALA
As a Senior Bilingual IT Support Specialist at Amcor, I am responsible for the quality and delivery of IT services at multiple sites, as well as project leadership and customer satisfaction. I have strong local involvement with improvements to support processes, asset management, and security, and I cover critical IT issues remotely or within reasonable travel distance.I have a passion for computers, and planes, and I have the ability to learn new technologies and systems quickly. I graduated from NPower Canada with a Google Associate Cloud Engineer and a CompTIA A+ certifications, and I have multiple certifications in the IT industry and customer service. I have over six years of experience in providing bilingual IT support to various organizations, including Rogers Communications and Black & McDonald Limited, where I communicated comfortably with employees at all levels, handled requests for support in a skilled and professional manner, and utilized resources and tools to provide solutions to end users. I possess great listening and communication skills to provide outstanding customer service experience and make people feel empowered and motivated.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.