Ednaldo Santos
Global Account Manager @Cogent Communications
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WORK HISTORY
Global Account Manager @Cogent Communications
Amsterdam, NL
Own a global sales territory and target market segments of Net Centric companies; strategize innovative ways to identify and manage new business opportunities.• Forge and foster strong client relationships that drive satisfaction and retention; engage with clients to identify goals and offer customized business solutions.• Demonstrate up-to-date knowledge of all products and services; answer client questions, upsell new products, and align product benefits with known client needs.• Balance multiple accounts simultaneously while meeting tight deadlines and ambitious revenue targets; pivot quickly to capitalize on new business and sales opportunities.• Coach and mentor junior team members in account management best practices, driving continuous improvement and increased efficiency throughout the organization.• Awarded status as President’s Club Member for number one new hiring in Europe 2022• Secured new acquisitions in four countries across three continents.
EDUCATION
UNEB - Bahia State University. Salvador, Brazil
Bachelor's degree, Accounting
IBModa- Brazilian Institute of Design
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT EDNALDO SANTOS
I am a seasoned and highly personable sales professional with extensive business development and account management experience spanning a variety of sectors. Recognized for building strong client relationships that drive loyalty and satisfaction, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at maximizing revenue with minimal resource expenditure. Professional focal points include strategic planning, marketing, lead generation, account development, customer service, cultural acumen, employee training, and team collaboration. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, project management, and relationship management to support efficiency and maximum returns.In my current role as Global Account Manager with Cogent Communications, I identify new business opportunities to drive territory and target market growth. To date, I have secured new acquisition on three continents. I also develop existing accounts by engaging with clients to better understand their product needs. In addition, I liaise with senior leadership and stakeholders to ensure the company’s sales support structure is driving business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, sales andmanagerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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