Eddie Goldbeck

About Eddie Goldbeck

Solutions-oriented Information Technology Thought Leader with extensive experience managing teams supporting complex IT environments and developing successful technical solutions in global organizations. Highly skilled in ServiceNow architecture, scoped application development, API integrations, customer engagement, project management, execution processes, service management and ITIL processes. Expertise in the design, installation and configuration of enterprise service management systems to drive company growth and technical innovation. Skilled in providing effective leadership in fast-paced, deadline-driven environments. Excels at turning individual contributors into teams that work efficiently and exceed expectations. Promoted to positions of increasing authority and responsibility due to strong leadership, teamwork, customer service and overall performance. Oversaw the development, justification and management and of zero-base capex/opex budgets of over $3.5 million USD annually. Generated over USD in gross revenue part-time for partner firms in Q1, Q2 2021.

Experience

1. Principal Consultant

   Goldbeck Technology

   Jun 2020 — Present · Los Angeles, CA, US

   Delivered architecture advisory, practice direction, pre-sales, sales and solution consulting resources to clients and consulting across firms with up to $30 billion USD revenue• Scoped, wrote, negotiated, and delivered RFPs/SOWs up to $2.5M USD• Led 50+ personnel globally, ensuring on-time, on-budget completion for ServiceNow projects and staff augmentations• Qualified, Interviewed, Hired and Promoted hundreds of ServiceNow staff for customers and partners• Executed 10+ ServiceNow greenfield projects across ITSM, CSM, ITOM, ITAM, and SPM/PPM and dozens of on time and on budget• Scoped, designed, developed, and launched numerous ServiceNow scoped and store applications• Enhanced efficiency in pharma, healthcare, legal, real estate, and engineering with bespoke solutions for approvals and process automation• Digitally transformed a billion-dollar enterprise, automating onboarding/offboarding with HRIS, SN, AD, and AAD integration to save 10+ headcount’s manual effort annually• Mentored diverse and underserved students through the ServiceNow Next Generation apprenticeship, earning them ITIL v4, ServiceNow Admin certifications and paid employment in a ServiceNow Elite Partner• Initiated a ServiceNow Apprenticeship for Women and Girls in the Developing world, including paid training, paid certification, ongoing mentorship, and employment with a ServiceNow Premier Partner• Currently holding 30+ ServiceNow Certifications including Certified Technical Architect (CTA), Developer (CAD), Administrator (CSA), and prospect for Certified Master Architect (CMA) in 2026• Developed thousands of ServiceNow components including but not limited to: catalog items, record producers, order guides, classic workflows, flow designer flows, actions, sub flows, indicators, dashboards, Scripted REST APIs, REST messages, business rules, UI policies, UI actions, fix scripts, client scripts, data filters, ACLs, GlideAjax calls, script includes, IntegrationHub Spokes among others

Education

• University of Phoenix, Phoenix Arizona

  Bachelors of Information Systems, Information Systems

• Los Angeles Pierce College

  Associates of Computer Science, Computer Science

  2006

Skills

• Printers
• Cisco Routers
• Networking
• Logmein
• Service Desk Analytics
• Adobe Creative Suite
• Help Desk Support
• Customer Service
• Leadership
• IT Service Management
• Itgc
• Budgeting
• Mobile Device Management
• Vendor Management
• IT Operations
• Remote Troubleshooting
• Office 365 Administration
• Budgets
• Troubleshooting
• Microsoft Excel
• Service Now
• Saas
• Printer Support
• Management
• Information Technology
• Enterprise Software
• IT Service Delivery
• Microsoft Office
• Sales
• Active Directory
• Big Data Analytics