Eddie Lee
Computer Operations Analyst at Wells Fargo
- Role
- Computer Operations Analyst at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Eddie Lee
Well versed in the scientific approach to analytical research -Ability to initiate action and deliver results individually and through effective team leadership -Strong ability to coordinate multiple activities and establish priorities -Knack for building successful relationships and adapting to change -Working knowledge of MS Office suite applications and MS Project -Master of Management eCommerce concentration
Experience
Computer Operations Analyst
Jun 2004 — Present
Technical subject matter expert (SME) responsible for break/fix support of Open Systems, Storage, Application, Performance and Critical Site environmental conditions within the Wells Fargo production environment to include proactively detecting and resolving system anomalies and coordinating with appropriate support organizations to ensure service availability commitments. • Performs diagnostic testing, trending and analysis of production problems and resolves issues to avoid impacts to system performance. • Analyzes work flows and procedures, contributes to, and implements operational best practices.• Escalates issues to management and reports status on issues to senior management team.• Reviews, updates, or writes daily operational documentation for shift transition as well as processing procedures/documentation within the command center for application processing and backup/contingency. • Responds to customer inquiries, documents activities in an incident management system.• Performs advanced troubleshooting in a fast-paced production environment.
Education
Mount Wachusett Community College
Associate of Science, Medical Technology
1992 — 1994
University of Massachusetts Lowell
Bachelor of Science, Clinical Science
1994 — 1997
Cambridge College
Masters, Management
2001 — 2003
University of Massachusetts Lowell
Bachelor's degree, Web Development
2000 — 2001
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