Eddie Vasquez
Microsoft Azure Identity Engineer (IAM) |IT Professional | Identity | Active Secret
- Role
- Technical Support Engineer at Tek Experts
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
May 2022 — Present · US
Identified and resolved technical issues, delivering quick and effective remediation for customers, resulting in an increase in customer satisfaction scores.Developed and deployed custom PowerShell scripts to automate resolution workflows for Azure infrastructure issues, reducing average case resolution time.Maintained open communication with team members and stakeholders, leading to successful project outcomes and an improvement in team collaboration metrics.Created tailored automation tools using PowerShell and Python to assist customers with identity and access management, cutting manual intervention and enhancing customer satisfaction.Collaborated with Subject Matter Experts (SMEs) to escalate and resolve high-impact incidents, ensuring 100% SLA compliance for critical cases.Implemented and supported Single Sign-On (SSO) configurations for enterprise customers using PowerShell and Microsoft Graph API, improving authentication reliability and reducing support escalations.Conducted sandbox testing and troubleshooting of customer issues in Azure, enhancing system reliability and reducing downtime.Trained and mentored new engineers on relevant technologies and procedures, accelerating their onboarding process and improving team productivity.
Education
Google
Certificate of Undergraduate Studies, Information Technology
2021 — 2021
Narbonne High School
High School Diploma
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