Eddie Tai
Senior Assistant @Kumon North America, Inc.
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WORK HISTORY
Senior Assistant @Kumon North America, Inc.
Edmonton, AB, CA
Setting long-term and annual goals for students’ academic progress, with concrete milestones and steps for their educational success- Implementing classroom protocols, escalation procedures and work routines for staff members to maximize team efficiency- Communicating to students and parents regarding progress in reaching set goals on a bi-monthly basis- Conducting biannual staff training exercises for new staff members for their smooth transition to be members of the team- Manage the center\'s student database and class scheduling system using SQL- Designing assessments, reviews, and homework practices for over 350 students- Teaching students from age three up to adult students in mathematics
EDUCATION
University of Alberta
Bachelor of Science (B.Sc.), Computer Science
University of Alberta
Bachelor of Science - BS, Mathematics
University of Alberta
Bachelor of Education - BEd, Secondary Education and Teaching
SKILLS
ABOUT EDDIE TAI
I like to delve into problems and devising possible solutions using the available tools and resources. I focus on delivering key outcomes, supporting my clients, building outstanding teams and adapting to new learnings. With a unique background as a former teacher, I enjoy serving as the connection between technical experts and individuals who need the experts\' support, yet struggle with the technical jargon or details provided by the experts. Growing my skills from the front lines as a system analyst to be a customer success manager, my experiences guided me on my professional development journey.I can align, lead and grow Customer Success teams from the ground up, now making over $1 million in revenue- I focus on coming up with a solution to the customers\' problems that - I can speak tech and translate it to common languages- I excel at the execution of ideas with given constraints- I stay calm when faced with adversity, making rational, data-driven decisions.I love to teach and guide those who are still developing their careers- As a teacher, I know that learning never stops- I like to lead from the front line and be a role model- The art of delegation is the key to scaling up- The buck always stops with me.I enjoy casual chit-chats online, so don\'t hesitate to reach out if you\'d like to discuss emerging tech, software development, or topics like Pokémon or JRPG games.Professional SkillsCustomer Success | Customer Relational Management | SaaS | Team Leading | Onboarding | Software Development | Service Renewals | Bidding | Strategic Planning | Department Budgeting | Product Roadmaps | Hiring | Interviewing | Training
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