Eddie Smith

Head of Transformation B & Q @Kingfisher plc

Southampton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2017 — Present

Head of Transformation B & Q @Kingfisher plc

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Southampton, GB

Accountable for the development and delivery of the B&Q Business Transformation Programme to ensure operational readiness across | 300 Stores | 30k colleagues | T/o £3.96B | • Formulating and ensuring robust control of financial planning, including sales/costs, budget setting and capital expenditure.• Working with the executive team to deliver complex strategic and cross-function change programmes.• Streamlining operations, reducing costs and implementing new technologies to deliver retail cost efficiency plans in line with targets.• Devising and rolling-out best-in-class retail ecommerce service initiatives, delivering sustainable sales growth.• Building and inspiring multicultural teams to connect with the corporate vision and purpose. • Providing creative input to Marketing and Visual Merchandising teams store enhancements.• Driving the identification, validation and development of new business opportunities in line with brand values.

EDUCATION

1990 — 1992

East Durham College

Business, Management, Marketing, and Related Support Services

SKILLS

Visual MerchandisingBig BoxTime ManagementRecruitingInventory ManagementInventory ControlCoachingCustomer ExperienceHiringRetail SalesShrinkageLeadershipStore ManagementRetailB2bSales ManagementNew Store DevelopmentBuilding RelationshipsMerchandisingLoss PreventionTeam ManagementTeam LeadershipProfitP&L ManagementPerformance ManagementEmployee TrainingPlanogramsPosDriving ResultsInterviewsLeadership DevelopmentProgram ManagementSales OperationsCustomer RetentionStore OperationsCustomer ServicePeople DevelopmentManagementMerchandise PlanningProject Management

ABOUT EDDIE SMITH

Business transformation specialist, operating at executive level with expertise in strategic customer and commercial insight, end to end programme management, digital innovation, business development and IT infrastructure, are the driving force behind a successful 30+ year career. An engaging leader who directs and sets the agenda to optimise business operations. Provides leadership on organisational transformation, customer experience, innovation, resource management, process optimisation and operational efficiencies, ensuring, optimal service levels and profitable growth.Adaptable leadership approach facilitates engagement and relationship development with customers, colleagues, board directors and suppliers at all levels. Leads on recruitment, training, performance evaluation and talent retention, and empowers teams to ensure alignment with corporate goals.

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Eddie Smith — Head of Transformation B & Q at Kingfisher plc in Southampton, GB | Unifers