Eddie Small
Director, Community Strategy @Domo
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WORK HISTORY
Director, Community Strategy @Domo
Developed strategic initiatives that drove an increase in new community member signups by 73%- Led our rebrand, which included a rebuilt UI/UX experience. Providing direct access to networking opportunities, support, and engaging community events that drove an increase of active usage by 51%- Launched 33 virtual community events across social media channels that gained 15k+ views along with 126K impressions.
EDUCATION
Indiana Wesleyan University
Bachelor's Degree
Vincennes University
Associate of Arts and Sciences (A.A.S.)
ABOUT EDDIE SMALL
Enthusiastic and result-oriented advocacy professional with a diverse, cross-functional background in leadership, customer, employee, and operational marketing. Passionate about strategic planning and customer relationship management. A goal oriented communicator who easily interfaces with high-profile leadership. I have considerable experience collaborating on the successful integration of direct to customer advocacy platforms. Built a formal framework for global advocacy across influencers, customers, and employees that drives loyalty, net new, cross-sell, upsell, and renewal opportunities. I\'m a passionate leader, coach, and innovative. My work in educational technology has focused on connecting people by building relationships. The following are ways I\'ve left an immediate impact- Strategic innovation and vision. Grouping tools and processes that encourage creative thinking along with innovative practices- Allocating a yearly budget of global advocacy programs to enhance engagement- Created personalized and blended learning opportunities to help relationship building through internal and external communications- Launched new and innovative learning spaces designed to provide an inclusive and collaborative environment- Delivered relationship-driven leadership. Focused on building community, trust, and engagement.
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