Eddie Murray
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- Role
- Product Operations at Petcademy
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Eddie Murray
I am a results-driven professional with a passion for exceeding expectations and a…
Experience
Product Operations
May 2020 — Present
As a remote Production Operations Associate at Petcademy, I take part in the development and delivery of customized training plans and behavioral support for new pet parents on our online platform. Our content, created by certified dog trainers and animal behaviorists, specializes in rescue animals, and we partner with animal shelters across the US, UK, Canada, and Australia to ensure the successful integration of pets into new homes.My responsibilities in this role include providing product support, engaging with customers, generating innovative ideas, implementing new processes, reviewing and editing reports for partners, and communicating with behavioral trainers to ensure accurate information for pet parents.I utilize Zendesk to track customer inquiries and tickets, responding promptly and efficiently to ensure customer satisfaction.As a skilled and experienced Production Operations Associate, I am committed to providing excellent service to our customers and ensuring the success of our platform.
Education
Penn Foster Career School
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
2002 — 2003
New York Institute of Technology
Bachelor of Arts
2006 — 2010
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