Eddie L Duncan

About Eddie L Duncan

SENIOR LEADER with a history of managing successful and productive information technology…

Experience

1. Manager, Software Engineering

   Venture Solutions

   Aug 2016 — Present · TX, US

   Lead a professional services team of application programmers in development of systems for high volume commercial print environment including hiring, developing, and managing a team of 25 to 30 IT professionals• Plan, balance, and coordinate the resources to ensure the team sets and meets customer expectations/SLAs, project budgets, and project schedules• Manage both revenues and costs for the department to meet business and budget goals• Manage support activities for the legacy applications and serve as primary escalation point for the team, account management, and company management regarding applications support related issues • Develop and track metrics that address quality, efficiency, and effectiveness of the team• Drive innovation and change in processes and technologies to improve quality, efficiency, and effectiveness of the organization• Build and maintain solid internal and external relationships, consulting as necessary with Sales, Client Services and Client teams with regard to new and existing Client projects. Build trust with the team by demonstrating technical competency, knowledge of the customer’s needs and the industry, a sense of urgency, and a successful track record of meeting client expectations.

Education

• The University of Texas at Dallas

  MBA, Executive MBA

  1996 — 1999

• The University of Texas at Austin

  BA, Computer Science

  1978 — 1981

Skills

• IT Management
• Banking
• Global Sourcing
• Risk Management
• Integration
• Project Portfolio Management
• Real Estate License
• Enterprise Software
• Business Analysis
• Credit Risk
• Sdlc
• Application Lifecycle Management
• Application Support Management
• Business Process Improvement
• Management
• Program Management
• Project Management Office (Pmo)
• Software Project Management
• Financial Services
• IT Strategy
• Project Management
• User Acceptance Testing
• Relationship Management
• Requirements Analysis
• Pmo
• Leadership
• Credit Cards
• Process Improvement
• Information Technology
• Portfolio Management
• Credit
• Visio
• Software Development Life Cycle (Sdlc)
• Vendor Management