Eddie Hernandez
Customer Success | Customer Experience 🦄
- Role
- Quality Assurance Manager at Securitas Technology
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Eddie Hernandez
Growing profitability in the fintech industry is hard enough. Add in inefficient systems,…
Experience
Quality Assurance Manager
Aug 2022 — Present · Charlotte, NC, US
Transformed Remote Guarding operations by architecting a scalable workflow model that optimizedefficiency across teams.Designed training frameworks and recruitment strategies that cut onboarding inefficiencies, resulting inhigher first-year retention.Built a culture of performance accountability through a 30/60/90-day review process and incentiveprograms, directly boosting engagement scores.Spearheaded hiring, onboarding, and development for a rotating staff of 100+ officers, ensuringoperational continuity and high retention rates.Directed a team of Quality Assurance Analysts to maintain compliance standards and improveoperational KPIs.
Education
St. John's University
Bachelor's degree
St. John's University
Master's degree
Skills
- Interpersonal Skill
- Social Networking
- Event Planning
- Coordinating Events
- Public Speaking
- Sports Management
- Adp Payroll
- Public Relations
- Microsoft Office
- Sales
- Lotus Notes
- Microsoft Word
- Customer Service
- Social Media
- Sports Marketing
- Sponsorship
- Conversational in Spanish
- Management
- Jump Forward
- Leadership
- Operations Management
- Compliance Assistant
- Marketing
- Time Management
- Logistics
- Microsoft Excel
- Powerpoint
- Event Management
- Sports
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