Edda B.
Customer Success Manager & Community Lead @awork
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WORK HISTORY
Customer Success Manager & Community Lead @awork
Driving high-quality 1:1 onboardings that accelerate value realization, elevate satisfaction, and strengthen retention and CLV; managing a book of ~50 enterprise clients plus ~30 rotating onboarding customers.• Designing and optimizing a structured, growth-focused onboarding experience that boosts product adoption and lays the groundwork for long-term account expansion.• Leading EBRs focused on ROI realization, usage insights, and growth opportunities.• Monitoring account health metrics and proactively mitigating churn risk through targeted engagement strategies.• Engaging and empowering customers through large-scale live webinars (~500 attendees) and community initiatives members), enhancing product usage, reducing support load, and cultivating brand advocacy.
EDUCATION
EF Executive Language Institute
Language Certificate
Universität Rostock
Bachelor’s Degree
ABOUT EDDA B.
I am an experienced Customer Success Manager and Enablement Lead with a demonstrated history of working in the ticketing, sales and tech industry. I am interested in languages, improving workflows and helping teams focus on what\'s most important to them. I am also very passionate about making this world a better place for all misunderstood dog breeds #dontshopadopt
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