Ed Comer
Customer Relationship Leader | Drives Service Team Excellence in Post-Sale Support
- Role
- Director of Customer Success at Ricoh USA, Inc.
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Ed Comer
I am a customer service leader with more than 20 years of experience leading teams who…
Experience
Director of Customer Success
Oct 2021 — Present
Education
Purdue University
MS
1996 — 1998
Brigham Young University
BS
1993 — 1995
Skills
- Coaching
- Presentation Skills
- Training
- Customer Satisfaction
- Team Leadership
- Call Centers
- Recruiting
- Staff Development
- Program Management
- Change Management
- Executive-Level Relationships
- Communication
- Escalations Management
- Leadership
- Forecasting
- Presentations
- High-Performance Teams
- Customer Experience
- Long-Term Client Relationship Building and Strengthening
- Budgets
- Client Retention Programs
- Performance Management
- Crm
- Process Improvement
- Customer Service
- Employee Benefits
- Business Process Improvement
- Onboarding
- Call Center
- Leadership Development
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