Edgar Arellano
- Role
- Senior Manager, IT Operations at Integer Holdings Corporation
- Location
- North Tonawanda, NY, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, IT Operations
Jan 2023 — Present
Drive operational excellence, continuous improvement and responsible for delivering high quality IT Services. Directly responsible for IT Service Management (ITSM) services including Major Incident Management and Root Cause Analysis, Change Management, Asset Management, operational performance reporting and company-wide IT related communications. Interface with the IT Leadership team, Site Relationship Lead, technical staff, business associates and leadership across all company sites.
Skills
- Computer Hardware
- System Administration
- Disaster Recovery
- Windows
- Data Center
- Cisco Technologies
- Business Intelligence
- Technical Support
- Servers
- Vpn
- Team Leadership
- Service Delivery
- Call Center
- IT Strategy
- Management
- Pmp
- Vendor Management
- Sdlc
- Change Management
- Software Documentation
- Active Directory
- Operating Systems
- Windows 7
- Process Improvement
- Call Centers
- Visio
- Service Desk
- Integration
- Business Analysis
- Citrix
- Project Management
- Sharepoint
- IT Service Management
- IT Operations
- Help Desk Support
- Sla
- Xp
- Bmc Remedy
- Software Project Management
- Requirements Analysis
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