Dan Douglas
eCommerce & Customer Service Leaders | Director of Marketing | Director of Strategy | Data-Driven Decision Making | Lean Six Sigma
- Role
- Commercial Operations Leader at Arrowhead Engineered Products
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Dan Douglas
Experienced global business leader with a history of delivering profitable growth and business improvement across industries. Reputation for leading cross-functional teams to develop and accomplish objectives. Builds strong working relationships cross-functionally. Extensive experience working with sales channels and end customers around the globe. Uses a pragmatic analytical approach to simplify and understand complex business situations to define the path forward.
Experience
Commercial Operations Leader
May 2024 — Present · Blaine, MN, US
Oversee eCommerce, B2B commerce, customer service, and marketing communications for five distinct business lines, leading a high-performing team of 70 associates.• Reversed declining performance by driving eCommerce from double-digit losses to double-digit year-over-year growth• Enhancing the customer experience for high-value accounts through targeted service improvements• Elevating service value by aligning customer support initiatives with sales growth opportunities
Education
MIT Sloan School of Management
Master's degree
Kettering University
Bachelor of Engineering - BE
Skills
- 5s
- Manufacturing
- Supply Chain
- Six Sigma
- Continuous Improvement
- Process Engineering
- Lean Manufacturing
- Kaizen
- Business Process
- Business Process Improvement
- Cross-Functional Team Leadership
- Strategy
- Product Development
- Automotive
- Product Management
- Engineering
- Value Stream Mapping
- Process Improvement
- Root Cause Analysis
- Black Belt
- Dmaic
- Operational Excellence
- Manufacturing Engineering
- Leadership
- Industrial Engineering
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