Edisher Dabrundashvili
Customer Success Manager @RealTime eClinical Solutions
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WORK HISTORY
Customer Success Manager @RealTime eClinical Solutions
Lead a portfolio of RealTime eClinical Solutions enterprise clients delivering, measuring, and communicating return on investment throughout the customer lifecycle.•Develop close, highly credible working relationships with stakeholders and decision-makers, achieving status as trusted advisor based on my product expertise and ability to understand and address customer needs and clinical research business operations.•Support account expansion activities by identifying opportunities to up-sell/cross-sell additional RealTime eClinical Solutions products or professional services.•Facilitate and achieve timely subscription renewals as a natural outcome of successful product adoption and benefits realization.•Build strategic plans to improve relationships with key customers that can help in long-term development and retention, thereby maximizing the revenue potential.•Work closely and collaboratively with other teams – including Business Development, Solutions Services, and Product Management where needed to address client needs.•Anticipate challenges and proactively provide support to mitigate risk and ensure high-quality implementation of RealTime eClinical Solutions technologies.•Conduct regular proactive meetings with customers to understand challenges, keep abreast of team and organizational changes, and drive plans and actions that improve adoption and customer value.
EDUCATION
University of California, Berkeley
Bachelor's degree, Legal Studies, General
Skyline College
Associate's degree, Liberal Arts
Golden Gate University
Graduate Certificate , Project Management
Golden Gate University
Master's degree, Leadership with a concentration in Project Management
Skyline College
Associate's degree, Business Administration
Skyline College
Associate's degree, Accounting
ABOUT EDISHER DABRUNDASHVILI
Providing quality service and helping clients achieve success is a matter close to my heart, and I always strive to go above and beyond what is expected of me and my team. I have over 10 years of experience in management, customer service strategy and implementation, negotiation, and sales, including the last 8 years in the SaaS industry. I enjoy helping companies achieve their quality and sales KPIs by ensuring customers are satisfied. With my customer-centric approach, work is productive, fun and inspiring.
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