Ed Vale

About Ed Vale

Forward thinking Operational Manager passionate about developing people, process, and creating an exceptional experience for clients and employees. Strong Fixed Operations knowledge and business acumen in P&L, CRM management, continuous process improvement with Lean theory, marketing, guest and associate retention, and delivering bottom line profits.A clear communicator delivering a vision that builds associate confidence, gives direction, and keep’s staff engaged and appreciated. Developing people as your brand and everyone matters mindset cultivates a culture of inclusion. Trust your people and give them the autonomy to do great things! I like to manage by walking around, there’s so much to learn from the people on the front lines. This approach has led to the development of streamline processes which in turn heightens the experience of associate and clients, lowers expenses and increases profits. I am a firm believer in the calibration of team members to overcome challenges by the development of process change. The best process can unravel with poor execution, undefined expectations, lack of process adaptive-management, and most importantly the “why we’re doing it.”Marketing is where I let my creative juices flow. Building a multi-facet marketing strategy that builds an image, and develops your brand excites me! I contribute my success to having an open mind, overcoming challenges with a positive attitude, having a proactive not reactive approach, humility, but most importantly success is a result of the people you develop around you!

Experience

1. Corporate Fixed Operations Director

   Carlock Automotive

   Apr 2024 — Present · Nashville, TN, US

   Nashville, Tennessee, United States