Ed Ruane

Stakeholder Engagement Manager @Severn Trent

Coventry, GB

Lead on the development and delivery of our community stakeholder strategy ensuring it aligns with the broader communications strategy and CMEX approach.• Develop the external messaging and channel strategy for our regional stakeholders, ensuring we can effectively communicate with them and provide them with the essential information they need and when we’re working in their area.• Work closely with the Comms team and wider business to produce an E2E stakeholder journey using compelling communications content.• Engage with operational and management teams to make sure that communications land effectively with key stakeholders and our communities.• Provide mechanisms and data into and out of the Comms team and wider business to drive down complaints from stakeholders, create advocacy and improve our reputation.• Build trust with our regional stakeholders around our planned works, environmental work, community engagement and 20••••30 business plan.• Help to effectively communicate our Roadworks Strategy to key stakeholders ahead of any planned work in the community.• Create engaging and effective stakeholder communications – from newsletters to events – to improve our reputation and build trust with our stakeholders and customers.

University of Sunderland

Bachelor’s Degree, Politics with History

Bishop Vesey's Grammar School

Politics, English, History