Ed Parsons
ICT Operations Manager
- Role
- Information Communication Technology Operations Manager at Gambling.Com Group
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ed Parsons
I\'ve spent 20+ years building and running IT operations for organizations ranging from…
Experience
Information Communication Technology Operations Manager
Jul 2023 — Present
Taking charge of the routine operations within the IT Department- Leading and guiding the international IT team, delineating tasks and allocating projects- Conducting training for newcomers and the existing team to augment their skillset and knowledge base- Collaborating with internal business units and external stakeholders for the roll-out of state-of-the-art, efficient IT systems and technologies- Recognizing and overseeing the integration of essential elements into the current technical architecture and infrastructure- Assisting in the development of the Disaster Recovery Plan and making sure it is ready, tested, and supported- Ensuring consistent adherence to various industry standards such as ISO, GDPR, and CE- Harmonizing IT delivery plans with business objectives, agreeing on solutions, results, and schedules for individual projects- Supervising and proficiently communicating around SLAs, incidents, service requests, changes, and problems, while also assisting in troubleshooting- Providing second and third tier support for global user issues- Coordinating requests for enhancements in conjunction with the Director of Infrastructure & Security- Proficiency in Microsoft Active Directory, Windows OS, MAC OS, Intune- Administering the IT preventive maintenance plan (PPM)
Education
North Carolina Agricultural and Technical State University
Master of Science in Information Technology
2017 — 2018
William Peace University
Bachelor of Arts (B.A.)
2015 — 2016
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