Ed Merriam
Telecommunications Specialist at J. Jill
- Role
- Telecommunications Specialist at J. Jill
- Location
- Manchester, NH, US
- LinkedIn followers
- 500 followers
Experience
Telecommunications Specialist
Aug 2009 — Present
Responsibilities included managing all aspects of communications network. • Install and troubleshoot 240 plus SD-WAN locations throughout the US. • Maintained all phone systems throughout the company (Avaya IP Office, NEC Elite, Panasonic, Avaya Call Pilot, Avaya Contact Center, Session Boarder Controllers, CCaaS).• Review all telecom billing and cut costs wherever feasible. • Negotiate contracts with vendors for services. Migrate POTS to SIP services. • Manages strategic vendor relationships and partnerships to support to the direction of IT Infrastructure. • Work with teams doing construction of new/remodel/relocation of locations to ensure IT needs are met. • Traveled to new locations to setup Voice and Data network (including POS) up to 30 weeks a year
Skills
- Process Improvement
- Management
- Networking
- Mobile Communications
- Video Conferencing
- Call Centers
- Software Installation
- Switches
- Telecommunications
- Vendor Management
- Cisco Routers
- Wan
- Windows Server
- Voice Over Ip (Voip)
- Wireless Networking
- Voice Mail
- Budgets
- Customer Service
- Wide Area Network (Wan)
- Troubleshooting
- Voip
- Disaster Recovery
- Wireless Technologies
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