Ed H.

About Ed H.

Strong Client Relationship buiding skills. •Recognized by employers for the ability…

Experience

1. Director Client Success

   Harco Incentives I Harco Engagement

   Sep 2017 — Present · Englewood, NJ, US

   Reporting to Saro Hartounian, Harco’s founder and CEO. Hearne oversees the Client Success Team with 30 plus years of experience and is responsible for assisting in pre-sales, client onboarding and developing customer relationships that promote retention and loyalty. Working with our customers, engagement programs are created based on understanding the KPI’s of clients, creation of curated merchandise and gift card redemption offerings, communications, analysis and reporting. Team provides consultancy services to clients on an ongoing basis as needed to ensure the success of their programs. •Manages client relationship by becoming an extension of the client’s business. Build strong rapport with clients including managing relationship, QBR’s, forecasting, SLA execution, budget and contract adherence, •Successfully manages new program initiatives and/or program enhancement projects. Manage projects from inception to completion and ensures appropriate communication to internal/external audiences throughout the life of a program and finds solutions.•Performance has resulted in significant double-digit growth year over year. •Liaison with internal teams, Sales, IT, Operations and Customer Service to create a unified customer experience in program design, program management and issue resolution.•Manages external vendor relationships supporting business initiatives including SaaS based platforms and fulfillment companies.Harco Incentives is a 35 year-old full-service fulfillment company serving leading incentive, recognition, loyalty- marketing and consulting agencies and their clients.

Education

• Elmhurst College

  Bachelor of Science