Ed Emery

Experience

1. Service Sales Manager

   Cintas

   Oct 2004 — Present

   Manage the operation’s Service Department while implementing appropriate Cintas policies and proceduresRenew customer contracts, negotiate price increases, and maintain service and goodwill to customersOversee Health/Safety audit for entire facilityAssist General Manager in calculating projections for a $19.5 million dollar locationManage twenty key performance indicators (KPIs)Maintain profit-and-loss calculations for a $4 million budget; tasked with expense reductionCarefully review daily, weekly, and monthly reports to achieve profit goalsDevelop personal relationships with large customers to solidify the business’s relationshipSign customers to 5-year agreements and secure business renewals for current accountsConduct ongoing improvement projects to benefit Service Department and CintasPenetrate each account thoroughly by meeting customer demands and upselling to benefit CintasDeepen knowledge of competitors to understand their businesses in order to positively differentiate Cintas in the marketRecruit, interview, hire, train, and develop high-caliber Service Department partners; conduct weekly training meetings and timely performance reviewsHold team accountable for exceeding goals in material costs, lost business, contract renewals, and growthCoach, train, evaluate, and motivate Service Sales Representatives to become peak performersDirectly supervise and lead thirty-six partnersEnergize partners to excel and gain commitment to the company’s vision and strategies

Education

• Lincoln University (MO)

  Criminal Justice/Law Enforcement Administration

  1995 — 1998

Skills

• Six Sigma
• Recruiting
• High Sense of Urgency
• Customer Service
• New Hire Training
• Human Resources
• Customer Satisfaction
• Account Management
• Safety Management Systems
• P&L Management
• Sales Management
• Supervisory Management
• Strategic Hiring
• Leadership
• Interviews
• Dot Regulations
• Management
• Team Building
• Negotiation
• Multi-Million Dollar P&L Management